For authorised dealers
HIMS training: from sales to installation
We provide sales and technical training for our authorised dealers. The programme covers product selection, installation, fault diagnosis and after-sales service under six topics. We run dealer training and technical support from our Yalova production centre. The training presentation and technical documents are available through the dealer login.
- 1.HIMS product families and applications
Wall-mounted and pedestal-mounted AC stations, portable chargers, Type 2 charging cables and DC fast charging stations; the role of each family in home, residential complex, business and fleet use.
- 2.Installation preparation and safety
Survey details, contracted electrical capacity, earthing, residual-current protection, single-phase connection rules and cable cross-section by power rating.
- 3.App and remote management
- 4.Troubleshooting and technical support
Diagnosing common issues such as charging interruptions and low power, reading error codes and a rapid telephone diagnosis process.
- 5.Choosing solutions for homes, residential complexes and workplaces
Selecting an AC or DC solution for homes, residential complexes, businesses and fleets based on power, phases, connection type and management needs.
- 6.Warranty and service procedures
Warranty terms, information required for fault reports, pre-service tests and product shipping.
Contact HIMS head office for information about training and dealerships.
Who is HIMS dealer training for?
The programme provides sales and technical training for authorised HIMS dealers. It covers products, installation and after-sales support. The training presentation and technical documents are available through the dealer login.
What topics does the training cover?
The programme has six topics: product families and applications; site surveys, installation preparation and electrical safety; remote management via the mobile app, RFID and OCPP; fault diagnosis and technical support; choosing models for the place of use; and warranty and service procedures.
Which product families are covered in the training?
Four product families are covered: wall-mounted and pedestal-mounted AC stations (7, 22 and 2×22 kW), portable chargers (3.7–22 kW), Type 2 charging cables (3.7–22 kW) and DC fast charging stations with CCS2 connections (30–120 kW).
I’m not a dealer; how can I take part in the training?
The training programme is intended for our authorised dealers. Apply to become a dealer through the Charger Dealership page. Sales and technical training are among the benefits of becoming a dealer.
What support do dealers receive besides training?
We provide our dealers with marketing, logistics and technical support. Marketing support includes catalogues, images and promotional materials; logistics support includes shipping throughout Türkiye. Send partnership enquiries to HIMS head office.