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Our AC chargers are used with electric and plug-in hybrid vehicles with Type 2 inlets; our DC stations are used with vehicles with CCS2 inlets. AC charging power is limited by the charger, the vehicle’s onboard charger (OBC) and the electrical installation. For DC charging, station power, battery voltage, current limits and the vehicle’s accepted charging power are decisive.

An on-site survey and project design are required for fixed charging stations. Specify the vehicle model and variant, the installation location, the existing electrical connection and the features you need. A specialist assesses the circuit capacity, number of phases, cable cross-section, fuse protection, residual current protection and earthing for the selected device and local electrical installation. An authorised HIMS dealer in your area that offers these services carries out the site survey and installation. You can submit your enquiry to HIMS headquarters through the Installation Survey page; it will be forwarded to the appropriate authorised dealer.

All HIMS chargers come with a 2-year warranty starting from the invoice date. The warranty covers manufacturing defects; incorrect installation and unauthorised modifications are excluded.

On models with app support, follow the product’s pairing steps to start and stop charging, monitor charging status, view past charging sessions and schedule charging. Connectivity and app support vary according to the model’s technical specifications.

IP65 indicates that the device is dust-tight and protected against water jets. For outdoor use, check the installation conditions and the user manual.

In the contact form, select “Dealership” or “Wholesale” as the subject, or message us on WhatsApp; tell us your company name, your region and the products you are interested in. The same team also handles project-based DC charging station enquiries.

First, make sure the plug is fully seated at both the vehicle and charger ends and that the charger detects the connection (screen or LED status indicator). Note any error code on the screen or LED. If charging starts and soon stops, several causes are possible, including earthing; have an electrician measure the neutral-to-earth voltage. If unresolved, contact us with the model, error code and a short video.

To make the right choice, we need a few details: your vehicle's make and model, its onboard charging power (OBC: 7.4 kW, 11 kW, or 22 kW), whether your home has a single-phase or three-phase supply, whether you'll use the device at home, in a residential complex, or at a workplace, and whether you need an app, RFID, or reporting. With this information, we'll work out the right model together.

22 kW is the maximum power the charger can deliver on three phases at 32 A; your vehicle’s onboard charger (OBC) must also support 22 kW to receive this power. If your vehicle’s OBC limit is 11 kW, it draws only 11 kW from the same charger; on a single-phase connection, power is limited to 7.4 kW. Delivered power is determined by the lowest limit of the charger, the vehicle’s OBC and the electrical installation. Check charging time and power for your vehicle with our calculator.

If charging starts and cuts off shortly after, possible causes include grounding and voltage drop, residual current detection, current reduction due to overheating, a loose connection and the vehicle's own limits. First note the error code on the display/LED. If the plug or socket gets hot, there is a burning smell or the residual current device trips, do not continue charging and have an electrician check the installation (grounding, connections, cross-section). Lowering the current and retrying helps with diagnosis but does not fix a grounding problem; if it is not resolved, contact us with the model, error code and a video.

This usually isn't a fault; it happens because your car is charging on a single phase. Some vehicles' sockets lack the second and third phase pins, or the car only supports one or two phases; the device's screen may still show all phase voltages on the line. For an accurate diagnosis, have your vehicle's onboard charger (OBC) power and socket configuration checked. If the issue continues, contact us with your vehicle's make and model.

The amperage setting on the device is an upper limit; the actual current drawn is determined by the car itself. For example, even if you set the device to 32 A, your car may draw only 16 A due to factors such as battery condition or temperature; on most models, the screen shows your setting (32 A), not the current the car is actually drawing. This behavior isn't a device fault — it's the car's own strategy.

The slowdown after 90 percent doesn't come from the device; it comes from the car's own battery management system — to protect the battery, the car voluntarily reduces the current it draws at higher charge levels. Some vehicles also have a setting that stops charging completely at 80 percent; this is a different behavior and can be changed to 100 percent from the car's menu (Energy/Charging). Neither behavior is a device fault — both are the car's own charging strategy.

Among HIMS Type 2 charging cables, EMEF-22T2 is offered in lengths of 2, 3, 5, 7, 8, 10, 15, 16 and 20 m; EMEF-11T2 is offered in a standard length of 5 m (other lengths on request); the EMEF-22T2F charging station cable is available in 5, 7, 8, 10 and 15 m; the lengths of other models are on the product page. To choose the right length, simply measure the distance between your parking spot and your charger and leave a few metres of margin. Cables should not be extended by joining them end to end; if needed, choose a longer cable option instead. Rather than straining a cable that is too short, determine the right length for your distance together with your dealer.

With socketed models, you choose the cable separately and can change it later, which gives flexibility if you need a different vehicle connector or cable length. With integrated-cable models, the cable is fixed to the device, offering a single-piece, simple experience. This choice is independent of whether the unit is portable or wall-mounted: both groups include socketed and integrated-cable models, so let's work out which one suits your needs together.

OCPP allows a supported charger to communicate with compatible management software or a charging-network platform. Whether you need it depends on access control, reporting and site-management requirements. Check the selected model’s OCPP support and the proposed backend configuration.

Yes. Grounding is required for safety against electric shock; do not charge on a circuit without grounding or with questionable grounding. Weak grounding or grounding taken from a shared line can also make the charger go into protection mode or cut off charging. An electrician should check that the grounding is adequate; measuring the voltage between neutral and ground is one of these checks.

V2L (Vehicle-to-Load) lets you power electronic devices from a compatible vehicle’s battery via an adapter. HIMS V2L adapters plug into the vehicle’s charging inlet and provide a 230 V socket outlet; vehicle compatibility varies by adapter model. They offer a practical solution for camping, outdoor events or emergency power needs. The adapter comes in single-outlet or three-outlet versions.